Order Processing
Regular in-stock items are processed and shipped within 1–3 business days after payment is confirmed, unless otherwise specified on the product page.
Group-buy items will be processed within 48 hours after the group purchase is successfully completed.
For products marked with special shipping times, the timeline stated on the product page will prevail.
Shipping Methods & Delivery Time
We ship via trusted carriers such as DHL, FedEx, UPS, or local postal services.
Delivery times vary by destination and shipping method. Estimated delivery dates are provided at checkout.
Shipping Fees
Shipping costs are calculated at checkout based on weight, destination, and chosen shipping method.
Free shipping promotions (if available) will be clearly indicated on the product page.
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Delays
While we strive to deliver on time, unexpected factors such as customs inspections, severe weather, or carrier delays may affect delivery.
Contact Us
For any questions regarding shipping, please contact us:
Email: support@tuandada.com
Phone: +1-213-256-9638
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