Shipping Policy

Last Updated: December 2025

Thank you for shopping with Tuandada. This Shipping Policy explains our order processing, global delivery services, and shipping delay compensation policy.

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1. Order Processing Time

All orders are processed and dispatched within 48 hours after payment confirmation, excluding weekends and public holidays.

In case of high order volume or unforeseen circumstances, shipment may be delayed. We will notify you promptly if this occurs.

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2. Global Door-to-Door Shipping Coverage

We provide global door-to-door delivery services, including but not limited to the following regions:

• United States

• Canada

• United Kingdom

• Europe

• Other selected international destinations

We work exclusively with reliable and professional logistics partners to ensure your package is delivered safely and efficiently.

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3. Shipping Methods

Depending on your location and the type of product, your order may be shipped via:

• Local domestic fulfillment

• Cross-border direct shipping

Shipping methods and carriers may vary based on destination, customs requirements, and logistics conditions.

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4. Estimated Delivery Time

Delivery times are estimates and may be affected by:

• Customs clearance or inspections

• Weather conditions

• Carrier operational delays

• Local holidays

Tuandada is not responsible for delays beyond our reasonable control; however, we are committed to providing delivery assurance as outlined below.

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5. Shipping Delay Compensation Guarantee

To ensure a reliable shopping experience, we offer a shipping delay compensation program under the following conditions:

Cross-Border Direct Shipping Orders

• If your order has not been delivered 15 business days after dispatch, you will receive a USD $1 per day delay compensation

• Compensation will continue until the package is delivered free of charge, meaning the total compensation may equal the product value

Local Domestic Shipping Orders

• If your order has not been delivered 10 business days after dispatch, you will begin receiving daily compensation

• Compensation will continue until you receive the product free of charge

Compensation is provided in accordance with our internal policy and may be issued as refunds, store credits, or other equivalent forms at our discretion.

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6. Shipping Issues & Inquiries

If you have any questions or concerns regarding your shipment, please contact us within 7 days after receiving your order or after the expected delivery date.

You may reach us through:

• 📧 Email: 【support@tuandada.com】

• 📞 Phone / WhatsApp: +1 213 256 9638

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7. Incorrect Address & Failed Delivery

Please ensure your shipping address is accurate and complete.
Tuandada is not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

Additional shipping fees may apply if re-delivery is required.

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8. Contact Information

For all shipping-related inquiries, please contact us at:

📧 【support@tuandada.com】
📞 +1 213 256 9638