Refund & Return Policy

Last Updated: December 2025

Thank you for shopping with Tuandada. We are committed to providing reliable service and dedicated after-sales support for every order.

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1. One-on-One Customer Support

For every order placed on Tuandada, we provide dedicated one-on-one customer support to assist you throughout the entire after-sales process.

If you need help with refunds, returns, or any order-related issues, you may contact us through any of the following channels:

• 📧 Email: support@tuandada.com

• 💬 One-on-One Customer Service: via WeChat or WhatsApp

• 📞 Phone / WhatsApp: +1 213 256 9638

Our support team will respond and assist you as soon as possible.

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2. 7-Day Return Policy

We offer a 7-day return and refund policy for eligible products.

You may request a refund or return within 7 days after receiving your order, subject to the conditions outlined in this policy.

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3. Non-Returnable Items

The following items are not eligible for return or refund, unless otherwise required by applicable law:

• Cross-border shipped orders

• Food products and consumable goods

Due to customs regulations, hygiene standards, and product safety considerations, these items cannot be returned once shipped or delivered.

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4. Shipping Damage, Missing Items & Incorrect Orders

If your order arrives with:

• Shipping damage

• Missing items

• Incorrect products

Please contact us within 7 days of receiving the package through any of the support channels listed above.

Requests submitted after this period will not be accepted or processed.

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5. Quality-Related Issues

If you believe the product has a quality-related issue, you must provide clear and relevant photos or supporting evidence to help us verify the issue.

Requests without sufficient documentation may not be approved.

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6. Refund Request Deadline

All refund or return requests must be submitted within 7 days after receiving the product.

Requests submitted beyond this timeframe will no longer be processed, regardless of the reason.

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7. How Refunds Are Processed

Once approved:

• Refunds will be issued to the original payment method, or

• Provided as store credit or equivalent compensation, where applicable

Refund processing time depends on the payment provider used.

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8. Final Decision

Tuandada reserves the right to make the final determination on all refund and return requests in accordance with this policy and applicable laws.