Privacy Policy

Last Updated: December 2025

Welcome to Tuandada (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name

• Email address

• Phone number

• Shipping address

• Payment-related information (processed securely by third-party providers)

1.2 Order & Usage Information

• Order history

• Customer service communications

• Device information, IP address, and basic usage data

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide one-on-one customer support

• Handle refunds, returns, and after-sales services

• Communicate with you via email, phone, WhatsApp, or other messaging tools

• Improve our Services and user experience

• Comply with legal and regulatory obligations

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3. Customer Support & Communication

To provide dedicated one-on-one customer support for each order, we may contact you through:

• Email

• Phone

• WhatsApp or other messaging platforms (with your consent or initiation)

We do not use your contact information for unsolicited marketing communications without your consent.

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4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Logistics and shipping partners (for order delivery)

• Payment service providers (for payment processing)

• Technical service providers (for website and app operation)

• Legal or regulatory authorities when required by law

All partners are required to protect your data in accordance with applicable laws.

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5. Payment Security

Tuandada does not store your full payment details.
All payments are processed securely through trusted third-party payment providers such as Stripe, PayPal, or other authorized platforms.

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6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this policy

• Meet legal, accounting, or regulatory requirements

When no longer required, your data will be securely deleted or anonymized.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent where applicable

You may exercise these rights by contacting us at support@tuandada.com.

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8. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Enable core website functionality

• Improve performance and user experience

You may manage cookie preferences through your browser settings.

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9. Data Protection & Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no online system is 100% secure, and we cannot guarantee absolute security.

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10. International Data Transfers

As a global e-commerce platform, your information may be processed or stored in different countries where our service providers operate.

We ensure appropriate safeguards are in place for cross-border data transfers where required by law.

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11. Children’s Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on our platform with a revised effective date.

Continued use of the Services constitutes acceptance of the updated policy.

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13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: support@tuandada.com
📞 Phone / WhatsApp: +1 213 256 9638